FREQUENTLY ASKED QUESTIONS

First, we use animation instead of live-action content. Animation is more effective than live-action when illustrating in-content teachable moments, due to the animation's ability to be immersive when pulling out specific threats that end-users need to be made aware of.

Second, we purposely use drama instead of comedy because getting hacked or scammed is no laughing matter. Additionally, comedy does not cross cultures. For example, what is funny in the U.S. is likely not funny in Latin America and vice-versa.

Last, the research that we've independently conducted on neuroscience has proven that microlearning through storytelling as a tool to change viewers' security awareness behaviors over time is the most effective way to create behavioral change in your organization, making your employees great cyber citizens.

Since our content consists of Hollywood-style animated episodes, many of our so-called competitors actually partner with us so that we can provide NINJIO content for their end-users. When evaluating NINJO through Gartner Peer Insights, NINJIO ranks as the highest-rated security awareness, computer-based training solution, against all others in the space.

Yes. NINJIO PHISH3D is based on the latest attack vectors, top emotional vulnerabilities used by malicious social engineers and adjusts to meet the learner where they are. Its powerful features and ease of use make it a favorite among security professionals.

Yes. All but our most basic package of solutions can be run by our managed services team if a customer prefers us to. We can onboard and offboard users, set up campaigns, report findings and recommend optimizations. Most customers prefer our experience in security awareness training informing their program. 

A Learning Management System (LMS) is an online software that is used to plan, execute, and assess a specific learning process. In simple words, an LMS is a software solution used to deliver eLearning programs that helps track your user community in their training lifecycle and provides easy administration, reporting on user metrics, and a gamification component in the case of NINJIO.

Yes. NINJIO AWARE content is deployable on any platform that is compatible with SCORM 1.2, SCORM v2, v3, v3, xAPI, HTML5 and .mp4 

Pricing is contingent on various factors but is sold based on the number of seats and which features are required. A quick conversation with a security advisor is the easiest way to see how affordable NINJIO is. That said, NINJIO is typically among the least expensive and highest value solution in a cybersecurity stack. 

Yes. NINJIO is continuously staying on top of the latest, straight from the headlines, breaches & scams that have the highest likelihood of being relevant to your users. With engaging narratives about real-world breaches, scams, and threats, users are more likely to identify the relevance of our content resulting in a changed mindset with respect to cybersecurity awareness within your organization.

Yes. NINJIO AWARE episodes are 3-4 minute and NINJIO SENSE episodes are one minute. The eLearning industry reports that there are 5+ factors involved in making training content microlearing compliant, and NINJIO meets them all. 

Yes. For the solutions you have purchased. With NINJIO AWARE, not only will you get our most up-to-date new monthly episode, but you will also have unfettered access our complete NINJIO AWARE catalog, as well as specific data compliance tracks around GDPR, CCPA, HIPAA and PCI. 

NINJIO SENSE episodes are personalized to each learners specific needs, but can be deployed in any manner your organization sees fit. 

Yes, a call with one of our Security Awareness Analysts can provide more information on how we work with non-profits and educational entities.

After you sign up, the onboarding process will begin almost immediately. A PDF that explains onboarding in a bit more detail can be found here.

Yes, a call with one of our Security Awareness Analysts can cover multi-year pricing discounts.

New NINJIO AWARE episodes are created monthly. New NINJIO SENSE episodes are created at least monthly. 

Yes. Competition encourages engagement, and engagement leads to retention. Individuals who complete episodes quickly and pass the quiz on the first try earn more points, securing a top spot on the leaderboard. This creates an incentive to learn the lesson thoroughly and gives the organization a tool to create friendly competition.

Yes, all of your employees can add up to 7 family members or friends at no additional cost.*

NINJIO agreements are for a period of 12, 24, or 36 months. Either party can terminate an agreement with a thirty (30) day written notice before the end of the then-current term. For example, if you've signed a 24-month agreement, you must submit your intention not to renew before entering the 23rd month of the agreement.

Yes, we send our clients a full content library list that outlines the episode's attack vector, inspiring company, synopsis, and best-intended audience (i.e., C suite, finance, general employee, etc.).

No. NINJIO focuses solely on the typical end-user and does not offer development or secure code training.

We do have a trusted partner for those services. If you'd like a connection to them, please let us know.

NINJIO offers limited options for customization for an incremental cost. Custom “intro” “bumper” and “branding” added to existing episodes or other training assets is possible, as well as custom quiz questions. Speak to your advisor for more information. 

No. We call this frictionless viewing. 

All enrolled users will get an email with a "Watch Now" button. Behind the button is a unique URL that tracks each individual user enrolled in each episode. Once clicked, a web browser will appear with an embedded SCORM player that launches the episode with a single click on the play button. All users' actions from that point forward are tracked via the unique URL and are reported on in our NINJIO platform. 

NINJIO has robust reporting on at the individual, group or enterprise level, depending on how you and your onboarding specialist implemented your instance of NINJIO. Administrators can review nearly all aspects of the NINJIO solution through a combination of dashboards and downloadable reports.

Yes, we have AzureAD and LDAP currently. More integrations are being build so check back for your specific needs. 

Yes, there is a one-question, multiple-choice, multiple-answer quiz at the end of every NINJIO AWARE episode. 

Yes, we have episodes subtitled in at least 19 different languages, and can either dub or subtitle in just about any language. Speak to a Security Awareness Analyst for more details.

In many instances, our content can be uploaded to other security awareness platforms. Setting up a call with a Security Awareness Analyst would be a good idea to understand how we integrate with others in our space.

Yes, we have a multitude of channel offerings. For more information, visit ninjio.com/partners

6 AM PST - 6 PM PST

Because our LMS was purpose-built for security awareness, we limit the amount of non-security content that can be uploaded into our LMS. Some items such as security policies and procedures can be uploaded and utilized for tracking purposes.

Yes, we can create a customized channel for you to share with your team, as well as front-line workers for evaluation and general feedback.

Yes, we have a standard survey that has an embedded episode and then asks your end-users very specific and measurable questions about our content, the consumability of our content vs. others, or our content vs. what you might be using today.

Yes, for every solution that we offer, we have brochures in a PDF format that can be shared with your team. Setting up a brief call with one of our Security Awareness Analysts will help identify which services you are interested in, and which marketing materials would be best shared.

No, our per-user per-month pricing (with an annual commitment) model encompasses all fees to get started.

*Pack based episode purchases do not include Friends and Family Use Rights