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Manufacturing

Critical Infrastructure Case Study

A Southwestern US consumer packaged foods company designated as critical infrastructure by the Department of Homeland Security builds cybersecurity-aware culture with NINJIO, then achieves extraordinary 0.17% phishing click rate in DHS's simulations.

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Employees

Food production workers, supply chain staff, and corporate personnel

Industry

Consumer Packaged Foods / Critical Infrastructure

Region

Southwestern United States

Featured Products

NINJIO AWARE

The Team

Leading consumer packaged goods company operating as critical infrastructure due to their importance in the national food supply chain, serving customers across the United States and exporting to 75 countries.

The Challenge

With no formal awareness solution and facing increasing cyberattack threats, this organization needed effective training. The challenge was significant:

  • No existing cybersecurity awareness training to educate employees
  • High-value target status as critical infrastructure in the food supply chain
  • Need for scalable solution to educate large workforce

The Solution

The organization implemented NINJIO Cybersecurity Awareness Training delivered monthly to 1,500 associates, creating a security-conscious culture.

  • Monthly video episodes with quizzes and supporting educational content
  • Cultural transformation creating defenders against potential hackers
  • Proactive reporting culture with employees adopting the NINJIO mentality
  • Only 1 in 600 employees fell for sophisticated DHS-crafted phishing test

0.17%

click rate on DHS-crafted simulated phishing attack (vs 3.04% industry average after 12 months)

18x

better performance than industry benchmarks on DHS’s tests for critical infrastructure

“We were floored by the results, and so was CISA and the Department of Homeland Security. The fact that only 1 in 600 took the bait was extraordinary. After that, I think we all rest easier, knowing our employees have a true security mindset—all of this based on actual results. Thanks to NINJIO for reinforcing our security-first culture.”

Bill F.
Director of Technology & Governance

Results

Key Takeaways

Constant episode discussion with employees referencing NINJIO content and talking with colleagues

NINJIO mentality adoption with proactive reporting of suspicious emails and activities

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