21 Feb NINJIO Named #1 in SoftwareReviews Customer Satisfaction and Emotional Footprint
At a time when uncertainty has never been greater, consumers need products they can depend on to keep them safe. In the security awareness training space, the need for reliable and effective training providers has never been more important. This is why NINJIO is beyond thrilled to announce that we have been awarded the top product in the SoftwareReviews Product Report and Emotional Footprint Report for 2022 in the category of Security Awareness & Training.
SoftwareReviews is a leading source for insights on the software vendor landscape and a division of Info-Tech Research Group. Backed by two decades of IT research and advisory experience, SoftwareReviews collects real data from verified IT and business professionals to produce detailed and authentic insight into the experience of evaluating and purchasing software.
Info-Tech’s Data Quadrant Reports provide a comprehensive evaluation of popular products in the Security Awareness & Training market to help prospective purchasers make better decisions by leveraging the experiences of real users. The data in the report is collected from real end users, “meticulously verified for veracity, exhaustively analyzed, and visualized in easy to understand charts and graphs. Each product is compared and contrasted with all other vendors in their category to create a holistic, unbiased view of the product landscape.”
With 47 customer reviews, NINJIO earned not only the most reviews, but also the top spot in the Data Quadrant and the highest Emotional Footprint score. Here’s how NINJIO scored in each category, earning a position of Category Outlier:
- #1 in Composite Score – 9.2/10
- #1 in Emotional Footprint – 97%
- #1 in Likeliness to Recommend – 96%
- #1 in Product Features – 89%
- #1 in Vendor Capabilities – 87%
SoftwareReviews Emotional Footprint awards evaluate and rank products based on emotional response ratings from IT and business professionals. The Emotional Footprint Diamond illustrates how users view their interactions with their software vendor compared against their perceived cost to value of the software.
The footprint is scored using SoftwareReviews’s “Net Emotional Footprint” Index, tracking responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. The net score is calculated as the percent of positive reviews minus the percent of negative reviews.
This is the first time NINJIO has been named the leader in this category with a whopping 97% positive review score and 0% negative reviews (the remaining 3% being neutral).
We are incredibly grateful to our customers and clients for taking the time to submit these reviews as well as for being our motivation to continuously improve our products.
To learn more—and to see how NINJIO stacks up against the competition— download the full reports here:
Best Security Awareness & Training Tools 2022 | SoftwareReviews
Emotional Footprint Report | Best Security Awareness & Training Tools 2022 | SoftwareReviews