Resources

Frequently Asked Questions

Have a question? We can help. Find answers to the most common questions below.

About Ninjio

NINJIO’s human risk management platform reduces cybersecurity risk through personalized security coaching, engaging awareness training, and advanced simulated phishing. Our multi-pronged approach to risk management focuses on the latest attack vectors to build employee knowledge and the behavioral science behind social engineering to sharpen users’ intuition. Our simulated phishing and coaching tools build a proprietary Emotional Susceptibility Profile for each user to identify their specific social engineering vulnerabilities and change behavior.

Our competitors include KnowBe4, Hoxhunt, and Proofpoint. According to Gartner Peer Insights, NINJIO ranks as the highest-rated security awareness and computer-based training solution compared to all others in the industry. Our captivating storytelling, social engineering education, and adaptable personalization make us stand apart from the rest.

Yes. Our solutions offer reporting on an individual, group, or enterprise level, depending on the needs of your organization. Administrators have access to a combination of dashboards and downloadable reports, allowing you to review nearly all aspects of your program.

We’re available between 6 AM and 6 PM Pacific. To reach support, please open a ticket or call 805-864-1999. To talk to a security advisor about starting a new program, email us at [email protected].

The Basics

A Learning Management System (LMS) is a software designed to help users plan, execute, and assess a specific learning process. They are typically used to deliver e-learning programs while tracking a user community in their training lifecycle, and provide easy administration, reporting on user metrics, and more.

Yes. NINJIO’s content is deployable on any platform that is compatible with SCORM 1.2, SCORM v2, v3, v3, xAPI, HTML5, and .mp4.

We built our system for security awareness, so we limit the amount of non-security content that users can upload. However, some items, such as security policies and procedures, can be uploaded and utilized for tracking purposes.

Our Implementation Team is one of the fastest in the sector! Most programs are up and running a few weeks after contract signature. Our white-glove implementation approach ensures the process runs smoothly and efficiently.

New NINJIO AWARE episodes are created monthly to keep your team updated on the latest cyber threats. Our training content never goes stale!

No. Enrolled users will get an email with a “Watch Now” button linked to a URL that tracks each individual user enrolled in each episode. Once clicked, they’ll see their unique user portal, which includes the current training content and access to any pending items.

Yes. Our platform is compatible with Entra and Okta, with additional API functionality.

Yes, we have episodes subtitled or dubbed in dozens of languages, and we add more to the catalog as time goes on. Speak to a Security Awareness Analyst for more details about how we serve global teams.

In many instances, our content can be uploaded to other security awareness platforms. Set up a call with a Security Awareness Analyst to understand how we integrate with others in our space.

Yes, we have a Channel Program! For more information and to get in touch with our Channel Team, visit ninjio.com/partners.

Absolutely! We have more than 100 NINJIO AWARE episodes covering just about every attack vector to help you evaluate your options. To receive sample episodes, email [email protected].

We can provide digital brochures for each of our solutions that can be shared with your team. Schedule a brief call with one of our Security Awareness Analysts for help selecting the right service for your team, and we can provide the marketing materials that align with your interests.

Our Products

Yes. Most customers prefer their solutions to be managed by our experts. All of our packages can be run by our managed services team. You can depend on our experts to onboard and offboard users, set up campaigns, report findings, and recommend improvements.

Research shows that training is only effective if it engages the audience. Unlike other providers, we use engaging animation and storytelling instead of cheesy, poorly-acted, and dull content. Our episodes are immersive and engaging, helping users learn and retain critical information.

Our simulated phishing program, NINJIO PHISH3D, provides phishing tests that prepare end-users to combat the various tactics bad actors use in a social engineering attack. As a user progresses, the course will adjust its difficulty level, ensuring each user receives the training they need. And it tests them against the emotional susceptibilities that underpin a successful cyberattack.

Yes. NINJIO AWARE episodes are 3-4 minutes long, and NINJIO SENSE episodes are 60 seconds. The eLearning industry reports that there are 5+ factors involved in making training content microlearning compliant, and NINJIO meets them all.

You will receive access to the content library for the products you choose. We recommend our NINJIO ENGAGE solution for those who want the most up-to-date monthly episodes, access to our complete NINJIO AWARE and NINJIO SENSE catalog, and specific data compliance tracks around GDPR, CCPA/CPRA, HIPAA, and PCI DSS.

Yes. Competition encourages engagement, and engagement leads to retention. Individuals who complete episodes quickly and pass the quiz on the first try earn more points, securing a top spot on the leaderboard that they see in their user portal. This creates an incentive to complete the lesson thoroughly and gives your organization a tool to create friendly competition.

Yes, we send our clients a full content library list that outlines the episode’s attack vector, inspiring breach, synopsis, and best-intended audience (C-suite, finance, general employee, and more).

Yes! Our NINJIO Secure Code offering helps your developer teams write software that integrates leading-edge cybersecurity principles from the start.

Yes, every NINJIO AWARE episode ends with a simple true-false quiz to test for engagement and retention.

Pricing Information

Our solutions provide excellent protection for value. Pricing will vary based on several factors, including the number of users you need to train and which features you prefer. A quick call with one of our security advisors is the easiest way to determine cost.

We’re dedicated to providing information on the latest breaches, scams, and trends in cybersecurity. Providing users with content grounded in relevant, real-world cyberattacks can change their mindset when it comes to cybersecurity awareness. Our content library is updated every month with new material based on the latest hacks.

Yes, conditions apply. A call with one of our Security Awareness Analysts can provide more information on how we work with non-profits and educational institutions.

Yes, a call with one of our Security Awareness Analysts will cover multi-year pricing discounts.

Yes! Security awareness doesn’t stop at the office door. With the Friends & Family Use Rights program, all of your employees can share NINJIO AWARE content with up to 7 family members or friends at no additional cost.*

*Pack-based episode purchases do not include friend and family use rights.

We offer limited customization options for an incremental cost, including adding a custom “intro”, “bumper”, and company “branding” to existing episodes and quiz questions. Speak to your advisor for more information.

No. These costs are included in your per-user price.

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