Electric Utility Case Study
Tucson Electric Power strengthens its cybersecurity culture with engaging, ongoing awareness that keeps employees vigilant year-round, supports critical infrastructure protection, and measurably reduces phishing risk across its utility operations.
Employees
Utility employees, field crews, and corporate staff
Industry
Electric Utility
Region
Southern Arizona and New Mexico
The team
Tucson Electric Power (TEP) is an electric service provider delivering reliable electricity to more than 442,000 customers in the Tucson metropolitan area.
The challenge
As a regulated electric utility service, Tucson Electric Power depends on a strong security culture to protect critical infrastructure and deliver reliable energy. While TEP had multiple cybersecurity awareness efforts in place, they needed:
the solution
Tucson Electric Power partnered with NINJIO to deliver accessible, engaging cybersecurity awareness training to employees across the organization, offered on a voluntary basis and designed to fit into busy workdays.
Results
Key Takeaways
Strong voluntary participation in cybersecurity training, even without a mandatory requirement
Employees actively discuss cybersecurity and report increased confidence recognizing real threats