How NINJIO Became the ONLY “Customer’s Choice” Winner

As a company focused on serving our customers and their loved ones, NINJIO is honored to have been named the only vendor recognized as a Gartner Peer Insights “Customers’ Choice” 2021 for Security Awareness Computer-Based Training. 
At a time when COVID-related scams and work-from-home security attacks are at an all-time high, being at the forefront of driving security awareness among America’s workforce remains our mission. So when our customers are satisfied, we know we’re on the right path. 
This marks NINIJO’s third time as a “Customer’s Choice” winner, and the first time as the only winner in our category. But what constitutes a “Customer’s Choice” winner? What are the criteria? Below, we map out the details of the Gartner Peer Insights “Voice of the Customer” study, along with what respondent had to say about NINJIO’s products. 
To check out the full report, click here to download Gartner 2020 ‘Voice of the Consumer’: Security Awareness Computer-Based Training Report. 
About the Study
Since October 2015, more than 350,000 reviews across more than 350 markets have been posted to Gartner Peer Insights. In the SACBT market, Gartner Peer Insights has published 972 reviews and ratings in the 12-month period ending 30 November 2020. Customers shared their satisfaction with the vendor products, negotiations with the vendors, customer support for the product or service, and the amount of effort it took to implement it. They give an overall score and indicate their willingness to recommend the solution.  Their responses, as a final step, are then quantified in scores out of five. 
Results
Here’s how NINJIO stacked up, based on 58 reviews as of November 30, 2020. 

NINJIO earned the third-highest average customer review of 4.8 out of 5 stars.

NINJIO ranked second-highest for Willingness to Recommend at 98% average. 

NINJIO ranked second-highest in Product Capabilities, with a score of 4.9 out of 5 stars.

NINJIO ranked third-highest in Service and Support, with a score of 4.9 out of 5 stars.

NINJIO ranked second- highest in Evaluation and Contracting, with 4.9 out of 5 stars

NINJIO ranked second-highest in Integration and Deployment, with 4.9 out of 5 stars. 

Customer accolades
Customer reviews gave us a more intimate look at how NINJIO is helping customers thwart attempted cyberattacks and create cultures of security.
“Long gone are the days of lengthy videos that are ineffective, and boring to users. NINJIO videos are short, relevant, and frequent. Each video is 3-4 minutes long and will focus on telling a story of a real breach, and then give users a simple piece of advice to follow. These videos are monthly too, so it keeps security front of mind. NINJIO’s style is aligned with modern LMS / eLearning methodologies around microlearning. Used properly, NINJIO can help create a positive security culture.” —CXO, Retail Industry
“From onboarding to training to maintenance, NINJIO has been a flawless experience. The team has been quick to respond to/fix any issues that have come up, and have provided appropriate follow-ups to help support where you need it.” — Executive Assistant
“Our organization is about to renew for the third straight year and from the start, the NINJIO platform was a tremendous benefit to our organization. Staff feedback was tremendous, and retention remained high since implementation. Staff often refer to past NINJIO episodes when conversing with others about current cyber security threats. There is a real sense of self satisfaction for the end user after watching each episode and bragging about getting 100 on the short quizzes! Each episode is relevant and written in a non technical way so all employees can benefit equally..” — Director of IT, Government
Read the full report: Gartner 2020 ‘Voice of the Consumer’: Security Awareness Computer-Based Training Report. 
If you submitted a review, thank you! We really mean that.Your feedback is invaluable in helping us shape future NINJIO content to spread security awareness and protect individuals and their loved ones in 2021. 
If you have any questions about the report or want to learn more about NINJIO services, give us a shout here.
 
DISCLAIMERS
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.
Gartner Peer Insights reviews constitute the subjective opinions of individual end users based on their own experiences, and do not represent the views of Gartner or its affiliates.
 
The GARTNER PEER INSIGHTS CUSTOMERS’ CHOICE badge is a trademark and service mark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings: and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.